• Chat support suite

    Real-time support solution that’s super fast and oh so reliable.

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    HELP DESK SUITE

    Our flexible ticketing platform is a cinch to use for any agent.

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    FAQ BUILDER

    Speed up all your support processes with integrated FAQ pages.

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    Applications
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    Plugins & Integrations
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    Documentation
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    Company
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    Agent Handbook
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    Agent Test
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    Webinars
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    Stop wasting time and resources

    They will have questions, you will have answers! Our FAQ builder will allow your customers to find information on specific topics on their own. The Knowledge Base system will make personnel training a breeze and will allow your agents to find answers even to most complex requests in real-time.

    NEVER ANSWER THE SAME QUESTION TWICE

    Our easy-to-use FAQ Builder provides concise, concrete information more efficiently than ever.
    Knock out repeat questions with a customizable source of searchable solutions.

    Example

    TRAIN EMPLOYEES AND RETAIN KNOWLEDGE

    Create public and private searchable FAQ's for your customers and your agents.

    Article Transfer

    BOOST YOUR SEARCH ENGINE RESULTS

    Our FAQ Builder is an effective SEO booster that also provides an enhanced customer
    experience for new leads. Your website is about to become much more search friendly.

    Seo Booster

    Stop wasting resources with our FAQ Builder

    This person gets it.

    “LiveHelpNow has given our business the opportunity to reach out to customers that we couldn’t reach before. We can now communicate with our online users in a more efficient and more personal way. That is an invaluable resource to us. It can be difficult for many users to navigate our inventory or to know just which part they need. Nearly all of our Chat Support Suite inquiries result in sales and we have many customers that regularly return to the chat. It's a great way to communicate with customers and great way to convert.”

    - Mallory Kramer, Customer Service Representative, MM Tool Parts

    More people who get it

    We Thought of Everything.

    Our tools work seamlessly with your favorite plug-ins and platforms.
    Yep, you’re running out of excuses.

    Webhooks
    See for yourself

    Leader and innovator with numerous patents in the help desk space

    Easy-to-use reference tool for both clients and agents. Increase efficiency and customer satisfaction.

    LIVEHELPNOW TIMELINE

    2009

    INITIAL OFFERING

    Introduced as an add-on to our Live Chat Software in 2010, our knowledge base feature gave our customers a versatile reference tool. Not only could a website user now easily find information about a specific topic, our FAQ builder gave live chat agents a way to find answers to common questions in real time. The 24-hour availability of the database information allows for easy personnel training, increases live chat efficiency, and results in happy clients. The FAQ builder lets our clients create searchable articles and enhance them with images, videos, screenshots, and infographics for better information delivery. Our knowledge base design also incorporates Search Engine Optimization features that will give your online presence a boost.

    2010

    Integration with Chat and Ticket

    Integrated with Live Chat and Support Ticket systems to help agents resolved complex issues fast.

    2011

    Self help portal for customers

    Ability to customize, brand under company URL, and publish beautiful self-help portal for customers to help themselves

    2011

    Embedding

    Ability to embed specific help article or knowledge base search anywhere on the web

    2012

    REPORTING

    Which knowledge base articles are viewed most and rated highest? Which are in need of improvement? What customers are searching for within your self-help portal and what are they finding? Beautifully designed, enterprise ready reporting at your finger tips.

    Waiting is for lobbies and bus stops.


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    Questions?
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